JOB TITLE: Head, Operation
JOB LOCATION: Lagos
Industry: Finance
JOB DETAILS:
- The primary activities of the role will entail collaboration with other executive management to develop business and operational strategies, drive and coordinate daily operational activities.
- The ideal role holder will provide advice to senior management on administrative and procedural matters such as process operations, staff management, financial planning, and facilities management.
Job Description
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- Overseeing and coordinating daily operational activities
- Design and development of operational policies in line with the business’ strategies and regulatory stipulations
- Responsible for ensuring that employees conform to the firm’s policies and procedures from an operations and service perspective
- Overseeing and coordinating customer service and customer experience management
- Ensure compliance with all regulatory laws
- Manage contracts and relationships with customers, vendors, partners and other stakeholders
- Facilitation of the strategic drive for teams to form partnerships and new initiatives
- Facilitation of internal and external communication
- Facilitating collaboration with risk officers in ensuring compliance standards are upheld, risk evaluation and quality assurance
- Responsible for facility management, oversees procurement and logistics
- Mentor and motivate team members to achieve productivity and engagement
- Oversees expense management, including budget tracking, headcount ratios, travel, expense reports, and other kinds of expenses pertaining to the organisation, with a focus on adherence to firm policies and effective cost management.
Person Specification
- Minimum of a Bachelor’s Degree in Accounting, Banking and Finance, Business Administration or related disciplines from any recognised institution
- Minimum of 8 years relevant working experience with at least 3 years spent as Head of Operations in a Finance Company/Financial Services Sector
- An MBA will be an added advantage.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using “Head, Operations” as the subject of the mail.
Deadline: June 17, 2021
Job Features
Job Category | Administration/ Office/ Operations |