Head, Retail Showrooms and Franchise (South Region) needed at Airtel.
JOB TITLE: Head, Retail Showrooms and Franchise (South Region)
JOB LOCATION: Port Harcourt, Rivers (South Region)
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JOB DETAILS:
- To manage the Retail Stores and Franchise rollout for the Airtel Mobile Product & Service offering within the Opco to increase market share in your Channel through sales , marketing, promotions and customer service.
Key Accountabilities
Business planning:
- Manage Franchise/Retail Store rollout within the Opco
- Compile Franchise/Retail Store Mobile Business Plans – outlining attainment of targets.
- Implementation & Control
- Franchise/Retail Store segmentation and development
Franchise Selection and Governance:
- Design franchise selection framework
- Design franchise operating manual and prospectus
- Drive consistency in ‘look and feel’ at all Showrooms and franchise shops (Airtel Express Showrooms, Retail Sales Outlets etc)
Performance Management:
- Define performance standards across retail footprint
- Develop competency matrix for showroom and franchise employees
- Work with the Regional Retail Heads and teams to drive retail KPIs
- Manage the Division’s budget, projects, people and process to achieve set targets.
Qualifications
- Good first degree from a reputable university.
- Post graduate degree is an added advantage.
- Minimum of 10 years work experience with at least 7 years relevant work experience in Retail/Customer Service, etc
- Project Management Experience
- Experience in monitoring and managing multiple retail outlets with a view to tracking & optimizing service delivery.
- Ability to create the ideal ambience for effective & efficient customer service.
- In depth knowledge of the Nigerian GSM industry.
- Excellent analytical, communication and negotiation skills.
- Advanced proficiency in Microsoft Office
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Deadline: February 28, 2021
Job Features
Job Category | Administration/ Office/ Operations |