Job Title: Hotline Operator
Location: Ikeja, Lagos
Job Description:
- Answer incoming calls and respond to customer’s emails
- Management and resolve customer complaints
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Process orders, forms, and application
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Complete call logs and reports
- Other duties as assigned
Requirements
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- Interested candidates should possess a Bachelor’s Degree with 1 – 8 years of experience.
Salary
N45,000 – N50,000 monthly
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Deadline: July 7, 2021
Job Features
Job Category | Administration/ Office/ Operations |