Job Title: IP NOC Engineer
Location: Lagos
Job Type: Permanent
Department: Technical
Responsibilities
The IP NOC engineer will be responsible for proactive monitoring of Transmission and IP devices across MainOne’s network through the support of Network monitoring systems, perform first-line troubleshooting/fault isolation, resolve where necessary and escalate to other levels for support in line with MainOne’s internal processes:
- Monitor Main One’s network providing a specific update, status, and performance of all network components, capacity services etc.
- Identify and provide at least first-line support on all faults on the Main One network in accordance with the Company’s standard operating procedure for fault escalation and management.
- Maintain and ensure full compliance with all Main One’s NOC processes and procedures.
- Ensure proper technical documentation of all network events throughout normal/shift cycles or operations.
- Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using Main One’s standard operating procedures.
- Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met.
Qualifications, Skills & Competencies
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- Qualification: BSc / HND in Electrical / Electronic Engineering or related discipline.
- 2-3 years’ experience in the configuration, operations and maintenance of optical fibre SDH and wireless network equipment.
- Strong analytical and problem-solving skills
- Strong Knowledge of Synchronous Digital Hierarchy technology
- Strong Knowledge of DWDM/OTN technology
- Strong knowledge of PtP/PtMP Microwave technologies
- Knowledge of basic TCP/IP configurations and troubleshooting
- Excellent and effective communications skills, both orally and in writing
- Ability to use OTDR, E-Analyzer, SDH Analyzer, power meter and other signal testing tools/instruments
- Working Knowledge of Huawei OSN series equipment.
- Working knowledge of Ubiquiti or Ceragon radio.
- Working knowledge of IP devices will be a plus.
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Job Features
Job Category | Engineering / Technical |