JOB TITLE: IT Support Engineer
JOB LOCATION: Obajana, Kogi
JOB DETAILS:
Job Ref.: ObajanaIT001
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Department: DCP – Finance & IT
Key Duties and Responsibilities
- Serve as the primary contact for IT related issues to end users in DCP plants and manage IT service management helpdesk.
- Provide first-level support on all IT related issues and escalate more technical problems to appropriate second-level/ expert support teams within the Group IT function.
- Follow-up with second-level/ expert support teams to ensure prompt resolution of escalated faults/ requests and handle inbound and outbound communication between end user and expert support teams.
- Communicate resolution of faults to end-user/ fault/request initiator.
- Log all requests/ issues unto the service centre database and perform regular trend analysis of issues and requests.
- Assist in developing and administering training programmes for end users e.g. on relevant self-help tips.
- Provide input to relevant IT teams on possible enhancements to existing systems/ products, based on user queries/ feedback
- Administer internal customer satisfaction surveys.
- Keep abreast with new end user technologies and apply knowledge to DCP.
- Manage user accounts, passwords and permissions.
- Prepare and submit periodic management reports to the Plant IT Coordinator.
- Perform any other duties as may be assigned by the Plant IT Head.
Requirements
- B.Sc / HND Computer Science + 3 years experience
- Certified IT Professional (CISCO, MSCE, COMPTIA -A+ )
- Skilled in software configuration and hardware installations.
Benefits
- Private Health Insurance
- Paid Time Off
- Training & Development.
Deadline: March 31, 2021
Job Features
Job Category | Information Technology / ICT |