JOB TITLE: Key Account, Premium Spirit & HoReCa Capability Lead
JOB LOCATION: Ebute-Metta, Lagos
JOB DETAILS:
- Support of adoption of new ways of working including scrum and design thinking to develop customer listening capability,
- Coaching KAMgrs, PS & HoReCa based on shadowing in the market and during sales / system routines,
- Localization and training of KAM Diamond curriculum to KAMgrs & cross functional customer teams,
- Support of local teams to run customer journey mapping for critical customers and put in place required cross-functional plans to improve customer satisfaction
- Support Line Manager in the development of employees and their skills,
- Listen to customers to understand their needs and connect to selling stories via role plays,
- Support the Talent development by working with HR and Line Managers,
- React to performance gaps through fast deployment of relevant capability, skills and tools,
- Build best in class Customer and portfolio knowledge across the KAMs, PS & HoReCa team,
- Develop strong relationships & trust with internal & external stakeholders to build KAM, PS & HoReCa capability,
- Drive tools, systems and report exploitation across Key Accounts (P&L, Customer Service Teams, Commercial Policy).
Education / Experience
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- University Degree in a Business-related field
- Masters in relevant areas
- Track record & High Performance in KA & PS HoReCA
- Experience in FMCG Industry is an added advantage.
Skills
Do You Have these Skills?
- Customer focus and ability to build successful and mutually beneficial relations
- Understanding of in-store execution fundamentals and strong knowledge of RED pillars
- Coaching & On the Job Capability building for Performance
- Financial acumen & track record of driving customer profitability
- Best in class selling and Negotiation skills
- Strong communication, interpersonal and influencing skills across levels & Functions
- Knowledge of commercial & x-functional strategies,
- Strong commercial awareness & business acumen,
- In depth category & Portfolio knowledge.
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Job Features
Job Category | Accounting / Audit / Finance |