Job Title: Luxury Fragrance Sales Associate
Job Location: Lagos
Job Description:
- Our client is looking to hire the services of a Retail Sales Associate who will acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service.
Responsibilities
Enhance the client experience:
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- Greets and welcomes clients throughout all areas of the store
- Connects with clients in a friendly and meaningful way
- Provides clients advice and knowledge that they may not have realized they needed
- Makes every client interaction a personal and seamless experience
- Exhibits behaviors that support client satisfaction goal (KPI)
Boost sales through in and out of home base selling:
- Educates self and client on merchandise, events, promotions, policy and services
- Demonstrates expert styling and brand knowledge
- Recommends merchandise based on expert product knowledge and client preferences, regardless of department or channel
- Graciously takes returns and offers options based on client’s needs
- Takes a winning approach to identify and recommend merchandise across all channels
- Utilizes selling tools and store technology to sell across all channels effectively
- Promotes benefits of the various programs and opens new accounts
- Achieves personal sales and out of home base selling goals (KPI)
Cultivate and grow client base:
- Cultivates the client relationship through personalized connection
- Acquires and builds client base primarily through forming relationships with new clients and retaining/building spend of existing clients
- Ability to strategize own business and be self‐motivated; takes initiative to increase individual productivity through out of home base selling and strong client relationships
- Utilizes digital tools and social media to connect with clients, serve their needs, and follow up as necessary
- Proactively utilizes mobile devices and selling technology to communicate with clients and expand the business
Champion operational excellence:
- Assists in operational tasks (actively maintains selling floor, fills in stock, cleans sample/testing rooms, returns merchandise to other departments)
- Ensures audit compliance
Contribute to team success:
- Partners with others to provide the best client experience
- Actively creates a positive work environment through teamwork and collaboration
- Maintains positive working relationships throughout the company.
Requirements
- At least an OND qualification
- Experience:3 – 5 years
- Computer Literate
- Excellent Customer Service
- Presentable look
- Trustworthy & Diligent
- Outspoken
- Multi tasking
- Punctual with time
- Lives on the island.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using “Luxury Fragrance Sales Associate” as the subject of the email.
Deadline: March 10, 2021
Job Features
Job Category | Sales / Business Development |