JOB TITLE: M365 Technical Support Engineer – Stage 2
JOB LOCATION: Nigeria
JOB DETAILS:
- As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.
- Working on the Office 365 team you will be supporting everything related to the Office 365 suite for enterprise users.
- Supported by our quality assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.
What You’ll Be Doing
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- Act as the advanced technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
- Collaborate with domain experts (SME’s) and escalation managers when additional support is needed
- Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
- Seeks supplemental training to improve performance and develop specialization.
What You’ll Need
- 1-2 years experience in technical or customer support
- Strong researching, problem solving and troubleshooting skills
- Adaptability to work independently and part of a team bringing in experts when needed
- Excellent customer service skills
- Passion for technology and learning
- Some exposure with Microsoft technologies.
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Job Features
Job Category | Engineering / Technical |