JOB TITLE: New Product Assurance, Analyst
JOB LOCATION: Lagos
JOB DETAILS:
- Ensure RA/Quality Assurance testing of new Voice, SMS, Data and Financial Services products/services/Tariffs/Promos for 100% revenue assurance.
- Review new Voice, SMS, Data, VAS and Financial Services, identify process gap and report for action.
- Ensure all areas/issues raised at product concept review is captured in the final approval document and tested during service roll out UAT.
- To prepare and conduct ATP (acceptance test plan) in conjunction with software/application developer or vendor
- Escalate and follow up on identified revenue impacting issue for resolution.
Risk Analysis on Voice, SMS, Data, VAS and Financial Services:
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- Identify all conflicting business rules of all Voice, SMS, Data, VAS and Financial Services
- Prepare risk analysis document on all Voice, SMS, Data, VAS and Financial Services
- Inform all stakeholders and Product owners of identified risk
Change Control Management:
- Prepare test cases of all Voice, SMS, Data, VAS and Financial Services/ Products/Tariffs/Promos for Implementers
- Prepare User Acceptance Test Document for all Voice, SMS, Data, VAS and Financial Services products/tariff/promos
- Coordinate and participant in end-to-end UAT tests before roll out of all Voice, SMS, Data., VAS and Financial Services/ Products/Tariffs/Promos
- Respond to any escalated issue during change process.
Rollout of all Voice, SMS, Data, VAS and Financial services / Products / Tariffs / Promos:
- Coordinate and participate in post roll out UAT/Regression test after service roll out.
- Coordinate all efforts to ensure that all Voice, SMS, Data, VAS and Financial Services/ Products/Tariffs/Promos roll out meets stipulated launch date with 100% accuracy and no loss of revenue.
- Ensure termination of Voice, SMS, Data and Financial Services/ Products/Tariffs/Promos offer at specified date and carry out UAT to confirm termination.
- Ensure dropping of eligibility and whitelist offer IDs upon expiration of validity for all Voice, SMS, Data, VAS and Financial Services/ Products/Tariffs/Promos
- To conduct test on upgrade/integrations on the SDP/HLR/CCN/network nodes in conjunction with Technical team
Compliance with management’s approval and adherence to all Voice, SMS, Data, VAS and Financial Services product integration policies, procedures and SLAs:
- To ensure all Voice, SMS, Data, VAS and Financial Services tariffs configured on the billing system are in line with management’s approval and bills 100 % accurate.
- Escalate issues found contrary to approval to appropriate authority and follow through for correction.
Resolution / management of escalation on all Voice, SMS, Data. VAS and Financial Services / Products / Tariffs / Promos:
- Ensure all escalations around Voice, SMS, Data, VAS and Financial Services (from Fraud Management, Technical, CC teams) are treated and dispatched. Generate incident report as required.
- Coordinate immediate UAT on reported Voice, SMS, Data and Financial Services cases to confirm status of issue and escalate to respective unit for resolution/sealing off loopholes (where necessary).
- Respond to Audit /Fraud enquires.
Skills
- First Degree in a related discipline
- A professional qualification in CISA would be desirable
- A Master’s Degree would be desirable
- Minimum of 4 years telecommunications experience (with minimum of 2 years in Revenue Assurance)
- Ability to pay attention to details; Accuracy and precision
- Knowledge of all company’s products and business rules governing the products
- Knowledge of Network and technology for all products
- Revenue Assurance skills- Reconciliation, investigation and reporting
- Strong analytical and problem solving skills.
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Job Features
Job Category | Analyst/ Quality Control |