JOB TITLE: New Service Supervisor
JOB LOCATION: Lagos
JOB DETAILS:
- This role will be responsible for all major activation & maintenance processes in the customer lifecycle management in Ikeja Electric
Responsibilities
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- Customer Capture: Will be responsible for the processes involved in setting up a new customer on Ikeja Electric platform(s).
- This includes authenticating customer details, assigning accounts, authenticating and assigning customer tariff class as recommended by the stakeholders, initiating all maintenance document to manage customer request as applicable in the company and uploading these details for subsequent processing by the billing team.
Minimum Qualifications
- Relevant Bachelor Degree in any relevant field with a minimum of 3-4 years relevant work experience within the Energy, Banking, Telecoms industry.
Technical Competencies:
- Proficiency in Microsoft office Suite (Word, Excel and Access)
- Good Software skills.
- Ability to easily understand and use the computer software programs and tools needed to carry out the job duties
- Good Reporting Skills
- Good Data Analytical Skills
- Very strong attention for details
- Good knowledge of company service and regulatory standards
- Record keeping
Deadline: March 28, 2021
Job Features
Job Category | Supervisor |