JOB TITLE: NOC Engineer
JOB LOCATION:Lagos
JOB DETAILS:
- The role will primarily focus on monitoring, assisting with incident resolution, and ensure high availability of our infrastructure and Network Elements
Core Requirements and Responsibilities
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- Proactive monitoring of availability and performance of Network elements, infrastructure and data center using existing tools.
- Act as a First Point of Contact for incidents, escalations and business impacting technology issues.
- Respond and perform first level triage of incidents within defined SLAs and work with teams towards resolution.
- Assist in performing root cause analysis and root cause fixes.
- Escalate to other teams, management, vendors or service providers for unresolved incidents based on defined processes or instructions from the management team.
- Send out regular communication on the status of incidents.
- Document incident details and troubleshooting steps followed along with timelines.
- Work with problem manager to track problem resolutions to ensure the incident did not recur.
- Perform other tasks defined by the management team.
- Willing to in a 24×7 Work environment on shift system Knowledge,
Required Qualification/ Work Experience
- Higher Diploma / Bachelor degree in Electronics/ Communications/Computer Science
- Work Experience: 1- 3 years’ experience in telecom NOC.
Skills and Abilities:
- Good verbal and written communication skills
- Able to understand technical terms.
- Ability to perform high-level troubleshooting of infrastructure and application issues.
- Working knowledge on Huawei M2000, U2000 is preferable. KEY WORDS NOC Engineer U2000 M2000 Network monitoring Escalations
How to Apply
Interested and qualified candidates should send their updated CV to: [email protected] using the Job Title as the subject of the email.
Deadline: January 30, 2021
Job Features
Job Category | Engineering / Technical |