Job Title: Oracle Analyst
Location: Lagos
Job Description:
- This position will provide ‘techno-functional’ production support for the HMG and EU business units. The primary focus will be daily EBS 12.1.3 post production support with a secondary focus on Oracle Cloud support.
Duties and Responsibilities
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- Oracle EBS 12.1.3 production support
- Provide day to day application and technical support to business end-users to troubleshoot issues encountered in Oracle.
- Primary focus will be troubleshooting/supporting EBS 12.1.3 issues.
- Identifying persistent problems and work with key stakeholders to address the root causes.
- Coordinate with hosting and support partners to log and resolve issues.
- Log and track Oracle Service Requests (SRs) as necessary.
- Develop functional and technical design documents to include detailed data mapping documentation, unit testing, and migration documents.
- Responsible for unit and integration testing of development work.
- Troubleshoot, Oracle reports (both seeded and custom) alerts, workflows, extensions, and personalizations.
- Oracle Cloud application development.
- Additional duties may be assigned depending on evolving business needs.
General Qualifications
- Bachelor’s Degree and 5 years of functional Oracle experience or 3 years of functional Oracle experience and a Masters Degree.
- Candidates must be available to support / work in the GMT timezone.
- Ability to research, troubleshoot and support complex system customizations.
- SQL skills are mandatory (familiar with tools such as TOAD, SQL Developer desired).
- Two years of experience in a customer support role.
- A ‘customer service’ mentality with the confidence to lead by example.
- Must be able to maintain a high degree of professional integrity and a positive ‘can-do’ approach.
- Excellent written and verbal communication.
- Work effectively within a team and display good communication skills.
- Organized and self-motivated.
- Equivalent combination of education and experience will be considered.
Preferred Qualifications:
- Experience with automation and simplification of tasks.
- Experience with Oracle Cloud Financials and Projects.
- Technical knowledge of Oracle EBS 12.1.3, specifically in the Financial modules (GL, AP, AR, FA, CM, iExpense, Procurement, and iProcurement).
- Experience in Oracle Projects Costing & Billing module is ideal.
- One or more years of experience with Oracle Cloud (Financials and Projects).
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Job Features
Job Category | Analyst/ Quality Control |