JOB TITLE: Order Dispatch Supervisor
JOB LOCATION: Lagos, Nigeria
JOB DETAILS:
Responsibilities
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- Scheduling riders in 1 minute
- Assigning and re-assigning order to free riders on the App
- Reassign riders within clusters / hubs
- Follow up / monitoring delayed order on riders app
- Resolve riders complaints via phone, email, chat channels with functional teams (Customer service,Vendor Ops team,Delivery Experience)
- Escalating to the appropriate department such as Vendor Ops on restaurant issues & customer service on customer’s issues
- Attempt to persuade customers to reconsider cancellation
- Ensuring proper education and communication are disseminated among riders in the community”.
Requirements
- 1+ years experience in various fields of customer service, supply chain
- Process-oriented,well-organized with a high level of attention to details
- Excellent analytical ability: Ability to leverage analytical work into action-oriented reporting & plans of actions
- Ability to articulate the right findings using the data
- Advanced knowledge in word, excel & powerpoint
- Excellent communication skills and flexibility to work in different environments
- Detailed oriented personality.
- Strong people leadership.
HOW TO APPLY
Interested and qualified applicants should send their CV to: [email protected] with the subject matter captured as “Order Dispatch Supervisor”.
Deadline: May 7, 2021
Job Features
Job Category | Supervisor |