JOB TITLE: Outlet Manager
JOB LOCATION: Transcorp Hilton – Maitama, Abuja.
Schedule: Full-time
Shift: Day Job
Job Level: Supervisor/Team Leader
Job: Bars and Restaurants
Brand: Hilton Hotels & Resorts
JOB DETAILS:
- To support the Head of Department in the operations in driving business profitability, cost management and ensure exceptional guest experience by efficiently managing assigned outlet.
Responsibilities
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- Thorough knowledge of food and beverage operations including product knowledge, supervisory skills, service techniques, and guest interaction
- To attend any meetings, training sessions or courses that may be beneficial to you and your department on request from your Supervisor / Manager
- Ensure departmental service standards are strictly adhered to at all times
- Ensure proper handling of all operating equipment to minimize breakage or loss.
- To be friendly and polite in front of guests at all times.
- Assign and supervise duties to all direct reports.
- To assist in other Food & Beverage areas if and when required.
- Handle guest complaints / comments efficiently and promptly.
- Ensure outlet cleaning schedules are adhered to and identify additional requirements.
- To assist in the service of food & beverage when required.
- Study and learn menu terminology.
- Report for duty on time with clean attire.
- Follow the policies and procedures introduced by the Food & Beverage department
- Train, coach and mentor team members actively to ensure continuous skill improvement.
- Perform periodic scheduled performance reviews with all team members
- Take disciplinary action when required in line with team member conditions of service.
- Balances working hours in accordance with needs of the outlet operations
- To carry out any other reasonable tasks requested by your Manager or HOD.
Requirements
- Minimum of B.Sc or HND certificate. Additional Qualification is an added advantage.
- Minimum 2 years as Assistant Outlet Manager.
- Experience of managing large teams.
- Experience and knowledge with large functions.
- Ability to make Sales Analysis, Staff optimization, Training coordination, Performance Management and Time management.
- Focus on details and costumer care
- Good communication and Leadership skills.
- Record of Good Conduct.
- Ability to use basic computer applications i.e. Microsoft Office Word and excel, Power point,
- Excellent grooming and Hotel/brand product knowledge.
Application Closing Date
Not Specified.
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Job Features
Job Category | Manager |