Payment Support Intern at Fenix International

Full Time
Posted 2 weeks ago

Fenix International is a High-Quality Technology company that uses customer-centric design processes to create high-quality, affordable, and long-lasting Fenix Power Solar Home Systems for frontier markets. Their mission is to improve the quality of life of our customers through inclusive energy and financial services.

Job Title: Payment Support Intern

Location: Lagos
Department: Customer Experience
Reporting to: Head of Customer Experience

Job Objective

  • We are looking for dynamic, highly motivated and disciplined Payment Support Interns with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
  • A successful Payment Support Intern must be computer literate, a critical thinker, attentive to details and comfortable using Microsoft packages. This position requires individuals to have a strong passion for listening and providing solutions to people.

Responsibilities, Deliverables and Activities
Key Responsibilities:

  • Ensure an excellent experience to all customers with each interaction
  • Verify and record payments made by customers to Company accounts
  • Maintain customer records by updating account information of complaints, issues, resolutions, e.t.c.

Deliverables and Activities:

  • Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Reconcile Company accounts at the end of each day
  • Contribute to team effort by accomplishing related results as needed
  • Build sustainable relationships of trust through open and interactive communication
  • Go the extra mile to process customers payments in a prompt fashion
  • Identify and communicate areas for continual improvement of service levels for the call Center; recommending process improvements.

Required Skills & Experience

  • OND holders, candidates about to undergo or currently undergoing the one year NYSC scheme are preferred.
  • 0-1 year of experience
  • Excellent Written and Verbal Communication Skills.

Highly Desired Skills:

  • Ability to work both in teams and independently
  • Passionate about solving problems for customers in rural communities
  • Proficiency in English Language and 1 or more other Nigerian Languages
  • Critical thinking skills (ability to think outside the box)
  • Good problem solving skills (solutions oriented)
  • Flexibility with ability to work under pressure to meet deadlines
  • Willingness and desire to learn new ideas.


Job Features

Job CategoryAccounting / Audit / Finance
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