Payments Coordinator at a Global FX Brokerage Firm


Full Time
Posted 2 weeks ago

JOB TITLE: Payments Coordinator

JOB LOCATIONAbuja (FCT)

JOB DETAILS:

Responsibilities

  • Candidates will develop broad skills to support personal growth and organizational success. 
  • A successful employee is motivated, dedicated, and constantly working to deliver a great experience for our internal teams and client. 
  • You must be flexible and excited about working in a fast-paced, high-performance team and company.
  • Processing all deposits (Banks, E-Banking, E-Wallets, Cards, Exchange Houses)
  • Processing all withdrawals requests (Banks, E-Banking, E-Wallets, Cards, Exchange Houses
  • Processing all adjustments, indemnifications, and credits requests.
  • Responding to clients and sales questions and queries related to payments and account transactions over the phone and through Zendesk tickets.
  • Assisting clients with all queries and requests
  • Provides adequate information about the available Payment Providers and solutions.
  • Provide the client’s guidance on how to use the client’s portal to deposit, withdraw or do an internal transfer between accounts.
  • Send holding emails o the complained clients 
  • Compliance, Risk, and fraud checks – Carrying out various identification checks to comply with anti-money-laundering regulations.
  • Liaising with banks and PSPs to investigate missing payments or anomalies.
  • Handling confidential information in accordance with the Data Protection Act.
  • Report Technical errors and follow up on them

Requirements

  • This role does not require specific educational qualifications, but these are advantageous in the application process.
  • A bachelor’s degree in Business Administration, Finance, Marketing, or any relevant field.
  • Minimum of 1-year experience in Finance or other fields.
  • Fluent in spoken and written English.
  • Excellent verbal and written communication skills.
  • Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
  • Ability to work under pressure.
  • Ability to learn and use business software quickly.
  • Positive attitude, high performer, and self-starter.
  • Strong Microsoft Office suite skills (Excel and Word).
  • FX and MT4 knowledge are advantageous.
  • Finance, payment, or banking knowledge/experience is advantageous.
  • Ability to work flexible hours and night shifts.
  • Excellent interpersonal and customer service skills in English

Apply Now

Job Features

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