JOB TITLE: Private Client Service Officer – SIPML
Job ID: 54242
LOCATIONS: Abuja, Lagos and Port Harcourt – Rivers
Job Sector: Insurance
Job Purpose
- The role is to ensure that Private Clients in the region enjoy services that would guarantee their loyalty, as High Net worth and VIPs of the unit, by providing and delivering service excellence to these clients.
- Work closely with regional Coordinator who will be responsible for ensuring that all regulatory visitors to the region are well attended to and acting as the company’s representative where a single individual is required to act on behalf of the region as a whole.
- Work closely with the RSMs, RCSMs, Compliance and Admin Officers within the region
Responsibilities
Advertisements
- Driving and Coordinating 100% excellent service delivery amongst PCS clients in the region.
- Implementation of Information Technology based initiatives to increase turnaround time and satisfaction amongst PCS clients.
Preferred Qualification and Experience
- Minimum of a 2.2 B.Sc. Degree from an accredited University
- Wealth Management – Up to 5 years post NYSC experience;
- Expertise in customer experience management
- Minimum of 2 years relevant experience in Banking preferably in relationship / transactional banking.
Knowledge / Technical Skills / Expertise:
- Excellent knowledge of the dynamics and technical aspects of fund management and financial markets
- Understanding of policies and procedures; customer services in a first class oriented institution is desirable
- Good analytical/numerical/communication skills
- Excellent use and knowledge of NAV, MS Office applications, and other customer related tools.
- Thorough understanding of the Pensions Reforms Acts.
- Training on providing Excellent Customer Service and Financial Management. Experience in working among a Solution-Oriented team
- Experience in Customer Care duties and responding to Client Enquiries.
Job Features
Job Category | Customer Service |