JOB TITLE: Process Design & Optimization
JOB LOCATION: Nigeria
JOB DETAILS:
- To ensure optimal quality of all processes with the aim of improving customer experience by maintaining efficient and profitable operations that produce the highest quality of products and services.
Roles & Responsibilities
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- Identify process gaps along with a root cause analysis of issues and make fact based recommendations for process improvement.
- Drive process re-engineering and improvement.
- Work with various teams to ensure the development of an efficient and scalable end to end process.
- Make process design and development recommendations to standardize, improve or redesign processes to meet business needs.
- Complete post deployment analysis, monitoring and driving recommendation for improvement to completion.
Candidate Profile
We are looking to hire a talented and experienced individual to drive our customer experience as a Process Design & Optimization officer. The ideal candidate must have:
- Minimum of 2 years’ experience as operations personnel.
- Firm understanding of process improvement techniques
- Digital savviness
- Experienced in Analytical Thinking
- Customer journey mapping and Experience design
- Highly skilled and experienced in the use of Kaizen tools
- Project management
- Lean Six Sigma qualification will be an added advantage.
Skills Required:
- Problem Solving
- Attention to details
- Project Management
- Goal Oriented
- Initiative.
Knowledge Required:
- Data Analysis
- Product and process Knowledge
- Proficient in MS packages.
Apply Now
Deadline: September 15, 2021
Job Features
Job Category | Banking / Insurance |