Product Manager (Mobile Wallet, Individual Segment) at First Bank of Nigeria Limited

First Bank of Nigeria Limited

Full Time
Lagos
Posted 3 weeks ago

First Bank of Nigeria (FBN) is one of the oldest commercial bank in Nigeria , they are recruiting to fill the position below;

Job Title: Product Manager (Mobile Wallet, Individual Segment)

Ref Id: 1900005K
Location: Lagos
Job: FBN GEN. Job Family
Organization: DMD Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time

Job Objective(s)

  • Conceptualize the value proposition, and strategic initiatives for adoption of Mobile and e-Wallets in the individual segment
  • Define the adoption and support processes, use cases and target market for Wallets
  • Coordinate short-term and long-term reviews; prepare ad-hoc reporting and analysis metrics and reporting for management and sales forecasts.
  • Work with relevant internal stakeholders to develop product requirements, definitions, process and roll-out products and services.
  • Drive the adoption of Wallets for payments, remittances and payment receipts by individual customers
  • Assess and react to changes in the competitive landscape, staying on top of regulatory developments and competitor activities relating to the Mobile Payments and Financial Inclusion ecosystems.
  • Prepare documents for training, sales pitch and product FAQs.

Duties & Responsibilities

  • Maintain professional and technical knowledge by staying in touch with relevant industries, service providers, and using them to the advantage of the product
  • Contribute to team efforts by accomplishing results as needed.
  • Develop product policy document, product characteristics, product implementation, deployment and training
  • Seek opportunities to propose solutions and improvements as related to product development and usage

Research, Analysis and Reporting:

  • Analyze customers, related channels, competition and market data.
  • Provide information for management by preparing short-term and long-term product sales forecasts and special reports and analyses; answering questions and requests.
  • Assess market competition by comparing the company’s product to competitors’ products.
  • Identify opportunities for product innovation and product enhancements.
  • Work with internal stakeholders and/ or external research agencies regarding product development and management

Product Planning and Management:

  • Prepare product documents including Market Requirement Documents and product use cases to drive product activity.
  • Develop pricing strategies and product policies.
  • Determine product packaging solutions.
  • Negotiate with support vendors

Product Marketing:

  • Support and manage product event campaigns to generate product awareness and demand.
  • Support sales team (Retail Banking) and Regional Officers with the necessary product knowledge (proposals/RFPs/RFEs and technical expertise.
  • Prepare and conduct product presentations; develop sales tools and sales training materials.
  • Provide inputs for marketing collateral development.
  • Supply sales teams with latest research and marketing information.

Customer and End-User Support:

  • Manage product-related support, feedback and inquiries from users.
  • Determine customers’ needs and desires by specifying the research needed to obtain market information.
  • Continuously review industry trends and client feedback to anticipate future market
  • Use market feedback to inform product refinements and ongoing development and management

Expenditure Budget
Key financial/statistical measures of your organizational unit:

  • Number of staff: 2 Permanent Staff
  • Staff costs:  N/A
  • Costs that you control:
  • Income that your team generates (if any): Transaction fees on all FIS and Mobile Money billable transactions
  • Fee Income: N/A
  • Net Interest Income: N/A
  • Other Income: N/A

Key Performance Indicators

  • Number of subscribers enrolled
  • Percentage of active subscribers
  • Transaction count, value and total net revenue (Group & Business Unit)
  • Customer (Internal & External) Satisfaction Index
  • Firstmonie Customer Base Enhancement Index

Qualifications/Requirements
Education:

  • B Sc. in relevant discipline
  • MBA is an added advantage
  • Professional Certifications in cognate knowledge areas.

Experience:

  • Minimum 4-6 years cognate experience in FCMG, Telecoms, Banking, Micro Finance, Mobile Money, Payments, and other relevant sectors

Key Competency Requirements
Knowledge:

  • Customer Relationship Management
  • Relevant Regulatory Policies/ Guidelines
  • Project Management
  • Industry Knowledge – global trends of mobile payments and financial inclusion
  • Product strategy, development and management
  • People Management
  • Product life cycle management
  • Financial planning and strategy
  • Problem solving.

Skill/Competencies:

  • Business / Product Development
  • Channel Management
  • Client Industry Knowledge
  • Data Gathering and Analysis
  • Numerate / Analytical Skill
  • Computing (MS Suites)
  • Presentation/ Negotiation Skills
  • Planning and organizing
  • Communication Skill (Written and Spoken)
  • Technical skill
  • collaboration.

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Job Features

Job CategoryManager
DeadlineNot Specified.

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