JOB TITLE: Airport Services Duty Officer
JOB LOCATION: Kano, Nigeria
Category: Cargo & Airport Operations
JOB DETAILS:
- We are recruiting for an Airport Services Duty Officer based in Kano, Nigeria.
- In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard.
- You will achieve optimum customer satisfaction and on-time department of flights.
- You will also have overall control of the shift as a direct representative of the Airport Services Manager.
- You will also ensure punctuality and safety of all Qatar Airways operations.
Specific accountabilities include:
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- Ensuring that passenger and aircraft handling practices conform to the safety and security standards
- Ensuring that all QR aircraft handling standards are met on a shift basis
- Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline
- Ensuring proper allocation of manpower and resources in the airport operations
- Completing checks to ensure adequate standards are maintained
- Resolving customer problems and complaints while on duty and working with all departments including Customer Relations to provide resolutions for complaint handling
- Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure.
Qualifications
The successful candidate will have the following qualifications and skills:
- Relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
- Strong background in Airport or GHA Operations
- Good understanding of Conditions of Carriage, International Civil Aviation Safety and Security Procedures in accordance with ICAO and IATA.
- Overall knowledge of airport functions within passenger and baggage handling, weight and balance and dangerous goods regulations.
- Excellent customer focus and service delivery.
- Right to live and work in the United States.
Apply Now
Deadline: January 30, 2022
Job Features
Job Category | officer |