JOB TITLE: Regional Service Manager
JOB LOCATION: Lagos
JOB DETAILS:
- Oversee daily operational activities of SVCs on job pendency and reduction of the branches
- Ensuring achieving of KPI (TAT / CSAT / LTP / Engr. Productivity/ DWR Accuracy etc.)
- Software and Technical support to staffs
- Ensure Quality Service Delivery with minimum Repeat Repair
- Failure Report & Weekly budget monitoring , report sharing to National Service Manager
- Responsible for checking local repair possibilities for PNA cases
- Coordination with cross functional teams for resolving the pending issues
- SVC Wise Third party Account Handling
- All Modern Trade/Retail/Trade/Corporate issue handling
- Stock Recovery Plan and Action
- Raising approvals
- Service Network expansion
- Responsible for bringing AMCs ( Annual Maintenance Contract )
- Coordination with SVCs for Stock Counting & Labelling activity
- Responsible for improving Service Centre Hygiene
- Review of non-performing Service Centers and taking corrective measures
- Generating & Achieving Out warranty income targets. (Reduction in third party repairs/ installations)
- Service Franchise creations
- Service Franchise claim preparation
- Spare Parts local purchase
- CRM Operation updating.
Requirements
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- B.E / B.Tech in Electronics / Mechanical / Electrical / Communications Engineering
- Minimum of 10 years experience into Customer Service Management.
How to Apply
Interested and qualified candidates should kindly send their CV to: [email protected] with the Job Title as the subject of the email.
Note: Only shortlisted candidates will be contacted.
Deadline: June 20, 2021
Job Features
Job Category | Manager |