JOB TITLE: Restaurant Operations Manager
JOB LOCATION: Lagos
JOB DETAILS:
- Our Client, a fast-growing restaurant and food outlet with a wide array of menus ranging from the African cuisine to continental dishes served deliciously to her amiable customers is looking to hire is looking to hire a Restaurant Manager who will lead all aspects of her business, deliver a high-quality menu and motivate our staff to provide excellent customer service.
Job Description
- Coordinate daily front of the house and back of the house restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
Job Requirements
- B.Sc Degree in Business Administration; hospitality management or culinary schooling is a plus
- At least 4 – 5years of proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manageror similar role
- Proven customer service experience as a Manager
- Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
- Familiarity with restaurant management software
- Strong leadership, motivational and people skills
- Acute financial management skills
HOW TO APPLY
Interested and qualified candidates should send their applications to: [email protected] copying [email protected] using the Job Title as the subject of the mail.
Deadline: July 20, 2021
Job Features
Job Category | Administration/ Office/ Operations |