Retail Branch Manager at a Multinational Automobile Company – Nicole Sinclair

Full Time
Posted 2 months ago

Nicole Sinclair provide through effective partnership in attracting superior talent, developing staff and designing HR processes to yield maximized organizational effectiveness.

Retail Branch Manager at a Multinational Automobile Company - Nicole Sinclair 1

JOB TITLE: Retail Branch Manager

JOB LOCATION: Lekki, Lagos

JOB DETAILS

  • This role is responsible fortaking ownership of the assigned retail branchwithin the organization to ensure exceptional customer service, a proactive sales environment, and profitable operation.
  • Focus on expanding existing relationships, developing new business within the local market, and increasing total market share. Ensuring that company standards and procedures are followed and always maintained.

Essential Functions

  • Take ownership of administrative, operational, and financial procedures and policies required for efficient day-to-day operations at the branch.
  • Enforce and drive company policies and procedures.
  • Responsible for coordinating the opening and closing procedures at the entrusted branch.
  • Develop and lead sales, marketing, and business development for an entrusted branch.
  • Penetrate local market, actively work towards building new business relationships and growing market share.
  • Responsible for maintaining and building existing business relationships.
  • Manage debtor’s accounts at branches and collect outstanding amounts from corporate customers.
  • Ensure daily sales reporting is done accurately and communicated timeously.
  • Identify and communicate, stock and branch-specific requirements.
  • Responsible for conducting daily, weekly, and monthly stock takes and report.
  • Ensure that all stock on hand reports is accurate and always kept current, bin cards vs pastel count vs physical count must match.
  • Resolve stock discrepancies when they arise within the specified time.
  • Communicate and resolve customer claims and complaints in an efficient and professional manner, escalation to top management is always required.
  • Communicate staff requirements and shortfalls.
  • Assist with daily staff and shift planning.
  • Maintain monthly attendance at respective branch.
  • Act on unsatisfactory performance and behavior from direct subordinates involve top management in all disciplinary actions and procedures.
  • Any other duty as required by the line manager in line with the post.

Key Performance Indicators

  • % Growth in the volume of outlet visitors
  • % Growth in the volume of business
  • % Of outlet compliance with aesthetics and ambiance standards
  • % Of customer complaints resolved under the specified standard timeline of 48hrs
  • % Of customer data accurately updated on ERP
  • % Of customer service complaints reported
  • % Of outlet compliance to customer feedback forms duly completed
  • % Of outlet compliance to 21-point check procedures
  • % Inventory management & pilferage reporting & mediation.
  • % Of outlet compliance to standard sales procedures on ERP.

Competency / Skills / Requirements

  • Degree or Diploma in business or related fields.
  • Minimum of 3-5 years experience in the retail industry, experience in the automotive and or tyre industry is an advantage.
  • Experience in management positions.

Requirements:

  • Demonstrate leadership, team building and management skills.
  • Proven sales and business development skills.
  • Demonstrated ability to develop and manage income and expenses within an area of accountability.
  • Demonstrated ability to train employees in customer service, sales, operations, product knowledge.
  • Considerable knowledge within the retail industry.
  • Demonstrate analytical and problem-solving attributes.
  • Computer proficiency in MS Word and MS Excel.
  • Attention to detail.
  • Demonstrate customer service and customer satisfaction commitment.
  • Goal and target orientated.
  • Ability to make decisions independently.


APPLY NOW

Deadline: November 30, 2021

Job Features

Job CategoryManager