Retail Customer Service Executive at Nicole Sinclair – 2 Openings

Full Time
Posted 2 months ago

Nicole Sinclair provide through effective partnership in attracting superior talent, developing staff and designing HR processes to yield maximized organizational effectiveness.

Retail Customer Service Executive at Nicole Sinclair - 2 Openings 1

JOB TITLE: Retail Customer Service Executive

JOB LOCATION:  Lekki & Victoria Island, Lagos
Slot: 2


  • This role is responsible forproviding quality services to internal and external customers; attending to all customers that come into the store
  • Providing product / Service information
  • Adhere to company and safety procedures at all times
  • Manage incoming calls and customer inquiries
  • Identifying and assessing customer’s needs to achieve satisfaction
  • Ensure excellent service standard
  • Respond efficiently to customer needs, inquiries and maintain high customer satisfaction and ensuring that the correct size, pattern, and quantity is invoiced to the correct client and or customer account.


  • Ensure that all customers are greeted in a friendly and professional manner when entering the store.
  • Develop and lead sales, marketing, and business development activities within the area of responsibility.
  • Maintain a record of all walks in customers and follow up efficiently.
  • Conduct marketing and awareness campaigns on regular basis to ensure increased brand and product awareness.
  • Responsible for maintaining and building existing business relationships.
  • Raise quotations and invoices on ERP.
  • Accurate completion of daily sales report and communication to direct superior.
  • Maintain correct cash balances during shift.
  • Process payments made with cash, cheques, credit cards, and debit cards.
  • Complete daily cash up, account for daily sales completed on cash, cheque, credit, and card.
  • Sort, count currency to ensure that the correct amount has been received.
  • Escalate all credit note requests to the direct superior.
  • Process returns and exchanges.
  • Ensure that all sold tyres are logged in for replenishment in a timely manner to ensure efficient and efficient service delivery.
  • Always wear a smile and address customers courteously.
  • Be aware of all promotions and advertisements that affect product prices.
  • Communicate all promotional prices and items to customers at the sales counter.
  • Maintain and assist with cleaning workstation (Sales counter)
  • Assist with stocking and cleaning all display stands located at the sales counter.
  • Any other duty as required by the line manager in line with the post.

Key Performance Indicators

  • Level of compliance with aesthetics and ambiance standards while on duty
  • % Of customer complaints flagged while on duty
  • % Of customer data accurately updated on ERP while on duty
  • % Of customer service complaints reported while on duty
  • % Of compliance to customer feedback forms duly completed
  • % Of compliance to 21-point check procedures
  • % Of compliance to standard sales procedures on ERP
  • % Sales & service target achieved.
  • Level of compliance on standard retail code of conduct.

Competencies / Skills / Requirements

  • B.Sc Degree
  • Good communication skills
  • Numeracy skills and maintaining a record of all transactions that have been completed during the shift.
  • Outgoing personality and demonstrate the ability to converse easily with all walks of life.
  • Attention to detail is critical and demonstrate the ability to listen.
  • Trustworthy and loyal towards the company as employees will be trusted with confidential information and monies.
  • Ability to handle large cash transactions with confidence.
  • Must be able to work under pressure with a calm demeanor.
  • Willingness to take up responsibilities other than a job description.
  • A strict follower of company rules and procedures.
  • Ability to balance and submit cash records when required by superior.
  • Proficiency in MS Word and MS Excel
  • Proficiency in Pastel or similar software programs or demonstrate the ability to learn systems within a reasonable time frame


  • General clerical experience minimum 1 – 2 years.
  • Clerical experience within the Tyre and Automotive industry is an advantage.
  • Must be detail-oriented, with excellent customer interaction skills.
  • Must be able to stand for extended periods.


Deadline: November 30, 2021

Job Features

Job CategoryCustomer Service