JOB TITLE: Sales Order Officer
JOB LOCATION: Abuja (FCT)
Employment Type: Full-time
JOB DETAILS:
- The Sales Order Officer receives requests and inquiries from customers and provides information and price quotations.
- He/she will process orders and returns & coordinate activities with other departments through order completion. He/she will receive and process incoming orders from customers
- Receive customer orders by telephone, give price quotations and changes or cancellations directly from customers. Responds immediately to customer inquiries, needs and provides positive, courteous service to customers; answer questions regarding product line, prices, delivery times, warranty periods, customer service and credit and financing arrangements
- Take record of finished goods before they are transferred to the storehouse
- Create and maintain all relevant order data in the ERP system
- Obtain customers’ names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms
- Prepare invoices, shipping documents, and contracts
- Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays
- Receive and respond to customer complaints
- Verify customer and order information for correctness, checking it against previously obtained information as necessary
- Ensure that prepared orders are shipped to the customers to different locations
- Check inventory records to determine availability of requested products
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing
- Attempt to sell additional products or services to prospective or current customers by telephone
- File copies of orders received, or post orders on records
- Confer with production, sales and store in order to expedite or trace shipments
- Recommend products that will meet customers’ needs
- Adjust inventory records to reflect product movement
- Collect payment for products, record transactions, and send items such as checks or money orders for further processing
- Inspect outgoing products for compliance with customers’ specifications
- Calculate and compile order-related statistics, and prepare reports for management
Requirements and Experience
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- Bachelor’s Degree in Business Administration, Business Management, Marketing or any related discipline.
- Experience with a CRM platform is a plus
- Minimum of one (2) years work experience in a similar position
Required Skills:
- Good teamwork skills
- Strong Communication skill (oral & Written)
- Prior experience using excel & Microsoft Word
- Proven ability to use ERP System
- Ability to handle multiple tasks
- Ability to work well with people
- Strong attention to detail
- Good organization and planning skills
- Good Interpersonal Relations skill.
HOW TO APPLY
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of the email.
Note
- Applications received after this date will not be considered.
- Only shortlisted candidates will be contacted.
Deadline: November 19, 2021
Job Features
Job Category | Sales / Business Development |