JOB TITLE: Sales Support Officer
JOB LOCATION: Lekki Phase 1, Lagos
Employment Type: Full-time
JOB DETAILS:
- We are seeking for a Sales Support Officer who provides support to Sales representatives and responds to customer and prospect queries. Also, undertake administrative job duties as it pertains to the business development department.
Responsibilities
- Generates and processes new sales leads as necessary
- Answers phone calls from customers and deals with problems as they arise
- Attend to walk-in customers providing necessary sales information
- Takes sales information and puts it into an easily readable format (Excel spreadsheet/CRM)
- Follows up with customers to make sure that they are satisfied with Sygnite products purchased.
- Provides any necessary data or reports to the sales team
- Exerts attention to detail, as customers may have the same problems; reports the problems as necessary
- Arranges appointments with clients and sales team
- Acknowledges customers by responding to emails, texts, and phone calls
- Updates all contact information for clients
- Deals with any customer complaints and resolves the issue as necessary
- Communicate frequently with sales team to develop and implement new methods/procedures for increasing sales, promoting brand awareness, encouraging customer loyalty, and expanding market territory’’
- Attend meetings as required with the Sales Manager, Technical personnel, and others to discuss product information, sales goals, and inter-departmental coordination efforts
- Processing of orders & warranty enquiries in a timely manner
- Arranges travel and accommodations for any salesperson that is meeting clients outside of the office
- Does any necessary administrative work including filing reports or presenting the sales team with necessary documents
- All other sales – related tasks as assigned by Line Manager.
Required Qualifications
- Minimum of HND / B.Sc. Degree from a recognised university.
- Proven work experience (1 year) as a Sales support associate or similar field.
Skills & Experience Required:
- Basic understanding of sales principles and customer service practices.
- Computer literate with good knowledge of MS Outlook, Word & Excel
- Good customer care skills
- Good written and verbal English
- Accuracy and attention to details
- Good organizational & administrative skills.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Note: Only qualified candidates will be contacted.
Deadline: December 17, 2021
Job Features
Job Category | Sales / Business Development |