JOB TITLE: Senior Analyst, CoE Regulatory Application
Job Identification: 252
JOB LOCATION: Lagos
JOB DETAILS:
- Maintains application support processes, and checks that all requests for support are dealt in accordance with agreed process and procedures as it relates to Regulatory Applications.
- Uses relevant application management software and tools to investigate issues, collect performance statistics and create reports
- Conduct proactive monitoring, operation and maintenance of Regulatory applications for optimal performance and ensure compliance to relevant standards
- Ensure prompt and effective delivery of Regulatory applications to users and timely closure of all SLA
- Manage the availability and optimal Performance of Regulatory application configurations, problem and incident management to ensure IT service continuity and support
- Collaborate with IT Application Solution developers and other stakeholders to ensure new applications/customizations meet the bank’s operational standard.
- Participate in User review and User Acceptance Test (UAT) to ensure changes to production meet operational standard
- Collaborate with Information Security Operations Department (ISOD) to ensure that all the identified Regulatory applications’ vulnerabilities are remediated appropriately
- Assist with routine application analysis, and evaluation on resource requirements necessary to maintain optimal service levels
- Ensure all regulatory application issues are resolved and root cause(s) are documented in accordance with Bank’s standard procedure
- Fulfil service requests and perform routine maintenance and support activities on assigned Regulatory applications
- Participate in testing and exercising of the bank’s business continuity management of critical products and services as it relates to Regulatory applications
- Assist in closure of all internal and external audit exceptions as it relates to all Regulatory applications
- Regularly monitor, track and ensure that recommended patches from OEMs are tested and deployed up to date for Regulatory applications
- Assist with the Planning, design and execution of agreed End of Month (EOM)/End of Half Year (EOHY)/End of Year (EOY)activities for all Regulatory applications
- Generate team’s daily monitoring report
- Collaborate and engage OEMs and vendors for regular review of escalation and resolution of issues logged/raised
- Ensure issues logged on the service management platform are promptly resolved and closed to avoid breeches
- Attend to users’ enquiries, requests and issues originating through telephone calls, emails and other approved workflows and documents (ITSR etc)
- Update the team’s SOP with new and modified processes and activities
- Ensure detailed documentation of manuals, job cards and other documents referenced in carrying out support activities
- Perform other duties as may be assigned by the Unit Head, CoE Enterprise Applications
Requirements
Education:
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- Minimum of a First Degree or its equivalent in any numerical discipline (Computer Science, Engineering, Mathematics, Statistics etc.)
Experience:
- 5 – 7 years Post NYSC experience
Application Closing Date
5th November, 2021.
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Deadline: November 5, 2021
Job Features
Job Category | Analyst/ Quality Control |