Job Title: Senior Application Support Analyst
Location: Lagos
Job Summary
The resource should be able to demonstrate competent IT literacy around applications and systems.
Responsibilities
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- Maintain the core ERP application and other applications in the company.
- Identify and implement workarounds for customer incidents.
- Implement bugs and patches to all applications.
- Proactively enable 2nd line support to resolve incidents without undue escalations.
- Be proactive in improving monitoring, alerting and end to end testing on applications.
- Handle escalated calls 2nd level on all applications.
- Undertake IT application-related problem diagnosis, implementing problem resolution or prevention measures as appropriate.
- Monitor the availability, performance and throughput of supported IT applications.
- Maintain IT application support technical documentation.
- Participate in disaster recovery activities as required.
- Implement, test and monitor required application changes in line with change implementation plans.
- Understand and comply with the IT organisation requirements, processes, procedures and policies.
- Implement, test and monitor required IT application changes in line with change implementation plans.
- Perform other duties as assigned by the line manager.
Qualifications
- B.Sc in Computer Science
- 7 years experience in application support
Method of Application
Interested and qualified candidates should send their CV not later than “3pm” on the above-stated closing date to: [email protected] using the “Job Title” as the subject of the email.
Job Features
Deadline | 3 P.M Wednesday, 4th March, 2020 |