JOB TITLE: Senior Business Manager
JOB LOCATION: Port Harcourt, Rivers
Job Title: Full-time
Level: Mid-Senior
JOB DETAILS:
- To plan, monitor and ensure achievement of customer and revenue market share objectives set for state operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.
Key Accountabilities
Increase Revenue earning customer net additions – Prepaid & Postpaid:
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- Identify and formulate state sales strategies to help Drive gross additions
- Supervise health of acquisitions, compliance on activations,
- Oversee activating connections as per the stipulated turnaround times
Increase Revenue from the State:
- Meet the Revenue targets for Prepaid and Postpaid in the State
- Focus on revenue growth through Data and Smartphone growth
- Focus on revenue growth by driving high value customers through MNP & Postpaid & Smartphone customers
Expand distribution Width and Depth:
- Identify and formulate state sales strategies to help Drive
- Distribution across showrooms and Dealer Service Agents
- Ensure expansions to align to dimensioned number of Active Easy Charge Outlets
- Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets
Network Coverage & Quality:
- Network Optimization
- New Sites ROI and deployment
- Follow through with Zonal Technical Officers in delivering cell availability, quality of calls and reduction of outages at sites within state
Deliver Showroom Experience:
- Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores
- Ensure provision of standard Infrastructure at state showrooms,
- Ensure showroom employees are up-skilled in industry training and certifications for the role
Achieve Employee Engagement scores in line with the Engagement target for the State Business area:
- Continuously motivating the front line employees through leadership by examples
- Implement all action plans that will address hygiene issues etc. from
- engagement survey
Skills & Knowledge
- 10+ years of varied experience in Sales & Marketing with at least 2 years at middle
- management level handling independent businesses.
- Relevant experience in Telecom industry is desirable
- Bachelor’s Degree in Management or related Social Sciences
- Master’s in Business Administration would be preferred additional qualification
- Result Orientation
- Great problem-solving skills
- Good communications skills.
- Good interpersonal skills
- Customer centric
- Sound understanding of Sales systems and Process
- Creative self starter
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Job Features
Job Category | Business Development Management |