Job Title: Senior Engineer / Service Assurance Specialist
Job Location: Abuja, NG
Job Summary
- Management of NOC processes and quality assurance; handling vendor performance/service availability reconciliation
Principal Functions
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- SLA/KPI management and reconciliation with vendors and customers
- Collocation availability and performance reconciliation
- Writing of NOC processes to govern NOC operations
- Monitoring of NOC processes performance.
- Ensuring activities at the NOC aligns with the NOC approved processes
- Review and updating of NOC processes to ensure it is relevant to the NOC operations.
- Generation of NOC processes performance reports as required.
- Generation of vendor performance reports
- Generation of collocation performance reports
- Evaluation of vendors performance
- Perform other duties assigned by the Head, NOC & BSS
Educational Requirements
- First degree or equivalent in Electrical or Computer Engineering or relevant discipline
- Four (4) to Six (6) years post NYSC work experience
Experience,Skills & Competencies
Knowledge:
- Network availability and capacitymanagement
- Network administration
- Network operations and maintenance
- Vendor management
- Process writing
Skills:
- Communication
- Delegation/ Supervisory
- Reconciliation
- Negotiation
- Problem Solving
- Presentation
Behavior:
- Passion for Excellence
- Integrity
- Empowering people
- Growing people
- Teamwork
- Customer Focus
Job Features
Job Category | Engineering / Technical |