9mobile is a Nigerian private limited liability company. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.
JOB TITLE: Senior Engineer / SOC
Job: IRC3978
LOCATION: Abuja
Job Summary
- Resolution of enterprise link incidents and subscriber complaints; customer experience management; coordinating SOC / Enterprise FO teams in the day-to-day activities in the front office.
Principal Functions
- Ensure 24*7 Monitoring of Enterprise links and solutions
- Resolve subscriber complaints on BES platform
- Monitoring and analysis of critical KQIs
Educational Requirements
- First Degree or equivalent in Electrical or Computer Engineering or relevant discipline
- Four (4) to six (6) years post NYSCwork experience in NOC operations
- Multi-vendor solution experience
Experience, Skills & Competencies
Knowledge:
- Network availability and capacity management
- Network administration
- Network operations and maintenance
- Transmission fiber and Microwave knowledge
- Knowledge of IP/Routers/Switches etc.
- Basic understanding of IP Network
Skills:
- Communication
- Delegation/ Supervisory
- Problem Solving
Job Features
| Job Category | Engineering / Technical |
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