Senior Engineer / SOC at 9mobile Nigeria

LinkedIn
Full Time
Posted 2 weeks ago

9mobile is a Nigerian private limited liability company. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.

JOB TITLE: Senior Engineer / SOC

Job: IRC3978
LOCATION: Abuja

Job Summary

  • Resolution of enterprise link incidents and subscriber complaints; customer experience management; coordinating SOC / Enterprise FO teams in the day-to-day activities in the front office.

Principal Functions        

  • Ensure 24*7 Monitoring of Enterprise links and solutions
  • Resolve subscriber complaints on BES platform
  • Monitoring and analysis of critical KQIs

Educational Requirements        

  • First Degree or equivalent in Electrical or Computer Engineering or relevant discipline
  • Four (4) to six (6) years post NYSCwork experience in NOC operations
  • Multi-vendor solution experience

Experience, Skills & Competencies
Knowledge:

  • Network availability and capacity management
  • Network administration
  • Network operations and maintenance
  • Transmission fiber and Microwave knowledge
  • Knowledge of IP/Routers/Switches etc.
  • Basic understanding of IP Network

Skills:

  • Communication
  • Delegation/ Supervisory
  • Problem Solving

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Job Features

Job CategoryEngineering / Technical
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