Job Title: Senior Manager – Events
Location: Ikeja, Lagos, Nigeria
Job Description:
- Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events.
- This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales.
- Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.
- Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence.
- Serves as the event planner’s primary contact (following turnover) on property and is responsible for his/her experience.
Core Work Activities
Executing Event Operations:
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- Solve problems and/or suggest alternatives to previous arrangements if necessary.
- Leads pre-event and post-event meetings for assigned groups.
- Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.
- Manages customer budgets to maximize revenue and meet customer needs.
- Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
- Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.
- Manages group room blocks and meeting space for assigned groups.
- Adheres to all standards, policies, and procedures.
- Celebrates successes and publicly recognizes the contributions of team members.
Candidate Profile
Education and Experience:
- High School Diploma or GED; 2 years experience in the event management or related professional area. Or
- 2-year Degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; Hospitality experience required.
Key Additional Requirements:
- Experienced in the use of Opera
- Experienced in the use of sales and catering software
- Hospitality experience required
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Job Features
Job Category | Manager |