Senior Service Desk Officer needed at AB Microfinance Bank Nigeria Limited.
JOB TITLE: Senior Service Desk Officer
JOB LOCATION: Lagos
Ref Code: IT/SDO/SEP/2020
Employment Type: Full-time
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JOB DETAILS:
- Ensure end-user satisfaction at the defined level (as initial point of contact of users)
- Ensure continuous IT service delivery to end-users as well as agreed resolution time
- Ensure compliance to layer 1 information security, policies and operating procedures
- Assist in coordinating the IT service desk activities to deliver IT services to different geographic areas
- Assist in managing schedules and workloads of team members in a proactive manner
- Deliver training when required, implement approved process improvements
- Compile reports to track adherence to established service-level targets
- Ensuring the accuracy and integrity of the equipment tracking database
- Contributing to the maintenance of the business internal knowledge base
- Creating and updating relevant documentation.
- Manage and follow-up on all IT Requests
- Escalate unresolved issues/requests to 2nd Line in a timely manner
- Document internal procedures and ensure effective monitoring
- Support the release deployment to the branches
- Utilize and maintain the IT service desk tracking software
- Ensure proper monitoring of periodical IT operations reports within the department
- Ensure and maintain internal IT Operations security as it relates to general information security policies and guidelines.
Necessary Experience, Skills and Knowledge
- Minimum BSc / HND / OND in Computer Science or any other related discipline
- At least four years of relevant experience in a similar environment
- Broad knowledge of network, infrastructure, application, database and generic IT services
- Excellent interpersonal and communication skill: Good writing, public speaking & presentation skills, critical listening and conflict management.
- Analytical and adaptability skills: demonstrates ability for sound decision making and strategic planning, problem solving, flexible to change and manage change process
- Confidentiality: demonstrates ability to be discrete, shows good work ethics and trust
- Excellent Organizational skills: Time management, data management and ability to prioritize, manage own work schedule effectively and deliver within stipulated deadlines.
APPLY NOW
Deadline: October 2, 2020
Job Features
Job Category | Administration/ Office/ Operations |