Job Title: Senior Services Engineer
Location: Lagos
Job Description:
- The Lead Service Specialist will be responsible for executing Healthcare Digital (RiS & PACS) installations, upgrades, services integrations, data migration and product support.
Responsibilities
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- Advanced, total system-level troubleshooting, installation, maintenance and service repair needs on designated equipment. Execute services integration and data migration
- Daily interface with doctors and technicians on equipment status issues
- Act to ensure satisfaction to primary customers
- Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction
- Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
- Maintain tools and test equipment properly and ensuring they are calibrated
- Identify Sales opportunities and communicate to account team and assists in the growth and direction of business in his/her geographic area
- Work as a member of the local team to provide efficient and cost effective service delivery to all accounts with assigned area
- Responsible for Warranty and PMS contract cost control
- Administration: Responsibly complete all administration tasks on time
- Ensure timely completion of FMIs and PMS inspections documentation for assigned accounts
- Teach and assist other Field Engineers on advanced and complex troubleshooting and technical fixes, plays a leading role on complex and multifunctional system fixes
- Installation: Play a leading role in complex and multifunctional rooms
- Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
Requirements
- Qualified to Degree level or equivalent knowledge or work experience
- Technical analytical skills 5-7 years Field Services experience
- Minimum of 5 years’ experience in PACS/RIS support
- Minimum of 4 years’ experience in RIS/PACS installations and upgrades
- Data Migration and Services Integration Experience
- Good understanding of HL7 and DICOM
- Experience with medical IT systems
- Understanding of Radiology and Cardiology workflow
- Experience with Windows server environments
- Experience with Linux/Unix environments
- Experience with SQL and Oracle database applications
- Experience with VMWare virtualization solutions.
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Job Features
Job Category | Software/ Programming / Web development |