Service Advisor needed at Eden Care & Resourcing Limited.
JOB TITLE: Service Advisor
JOB LOCATION: Lagos
Employment Type: Full-time
Advertisements
JOB DETAILS:
- Generate counter sales for walk-in customers and record transactions in system database and software;
- Estimate cost and time needed to do the repair, resolves service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;
- Greet customers when they arrive at the parts and service centre and direct them to an available technician;
- Consult with mechanics about necessary repairs and possible alternatives to expensive work;
- Provide customers with in-depth information about available aftersales  and OEM (original equipment manufacturer) part options;
- Respond to questions about service outcomes (after consulting with technician if and where necessary);
- Advise customers about warranty procedures and potential cost savings processes;
- Manage and oversee the service centre’s workflow and scheduling;
- Call customers to inform them of changes in service, service maintenance dates and to let them know their vehicle is ready for pick-up.
Requirements
- Bachelor’s Degree qualification.
- 7-10 Years’ Experience.
- Preferably Female.
How to Apply
Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as subject of the email.
Deadline: November 30, 2020
Job Features
Job Category | Management Advisor |