Job Title: Service Centre Manager
Job ID: 28100
Location: Maiduguri, Borno
Grade: P4
Posting Type: External
Vacancy Type: FTA International
Contract Duration: 1 Year with possibility for extension
Practice Area – Job Family: Crisis Prevention and Recovery – STABILIZATION
Background
- The nexus of security-humanitarian-development issues around Lake Chad has given rise to an intractable extremist insurgency that has left tens of thousands of people dead, approximately 2.5 million displaced, and more than 10 million people in the region affected and in need. While robust national and multi-national military operations have re-taken territory previously controlled by Boko Haram, UNDP recognizes that a new approach is required to consolidate these gains and establish the conditions necessary to transition from military to civilian responsibility for security, and from the provision of humanitarian assistance to the resumption of stalled development processes. In this context, the UNDP is strengthening its presence in the North East region by establishing a sub-office in Maiduguri.
- The sub-office will serve as the centre of operations for programming which will include a Regional Stabilization Facility, a Disengagement, Disassociation, Reconciliation and Reintegration (DDRR) and Recovery and Resilience programme. The Sub-Office (SO) for North East (NE) Region of Nigeria has been operational since 2017 and UNDP has established an Operations Service Centre to support management and operations functions related to the effective delivery of programmatic results.
- Under the guidance of the Deputy Resident Representative – Operations (DRR-O) and direct supervision of the Head of Stabilization, the Service Centre Manager acts as an advisor to on all aspects of the Sub-Office (SO) management and operations and will be responsible for and contribute directly to the effective and efficient operations of the UNDP SO in Maiduguri, Nigeria. He/she will liaise directly with the relevant staff to ensure coordination of delivery as appropriate.
- The Service Centre Manager is responsible for strategic financial and human resources management, efficient procurement and logistical services, and ICT and consistency with UNDP rules and regulations. The Service Centre Manager ensures consistent services delivery to the programmes and projects in the Northeast (NE) region of Nigeria. The incumbent will lead in applying policies and methods to maximize the SO performance in operations demonstrating capacity for innovation and creativity and providing advice to Management on readjustment of the operations to take into account changes in the operating environment as and when needed.
- The Service Centre manager leads and guides the SO Service Centre Team and fosters collaboration within the team and with other UN Agencies operating in the NE, consistent with rules and a client-oriented approach. The Service Centre manager works in close collaboration with programme and project teams in the SO, operations staff in the CO in Abuja, other UN Agencies in the NE, and State Government officials to successfully deliver operations services.
Required Skills and Experience
Education:
- Master’s Degree or equivalent in Business Administration, Public Administration, Finance, Economics or related field.
Experience:
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- 7 years of relevant experience at the national and international level in providing management advisory services and/or managing staff and operational systems and establishing inter-relationships among international organization and national governments.
- Experience in the usage of computers and office software packages, experience in handling of web-based management systems and ERP systems, preferably PeopleSoft.
- Experience of accrual accounting, IPSAS or IFRS is highly desirable.
- Experience in crisis country will be an asset not a requirement.
Language Requirements:
- Fluency in spoken and written English is a requirement.
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Job Features
Job Category | Manager |
Deadline | 24th January, 2020; (Midnight New York, USA) |