Service Delivery Coordinator at a Reputable Internet Solutions Provider – Willers Solutions Limited

Full Time
Posted 1 year ago

Willers Solutions Limited is a firm with a mission to deliver tangible business solutions to clients who are consistent with value maximisation , They focus on creating and managing change in organisations by formulating and implementing customer’s important strategies.

Service Delivery Coordinator at a Reputable Internet Solutions Provider - Willers Solutions Limited 1

Job Title: Service Delivery Coordinator

Location:Island, Lagos
Employment Type: Full-time

Responsibilities

  • Update, Monitor and Input Presales tracker sheet for all Installation, survey, Trial / POC and activation requests.
  • Daily & Monthly report on presales tracker sheet.
  • Process account activations for newly installed links for both new and existing clients
  • Liaise with all stakeholder and ensure contracts are signed, submitted & documented for all client
  • Weekly handover reporting of newly installed accounts for Cooperate account, partners, resellers and dealers to Account Management.
  • Weekly reporting of new accounts that were recently activated to account department.
  • Ensuring the sales team are regularly updated with reports on the status of their Survey / Installation
  • To handle and process service request from salesperson/reseller and communicate relevant information to the salesperson/reseller
  • Maintain a good filing system for all signed contracts
  • All other duties as assigned by the Supervisor

Requirements

  • Minimum of BSC / HND in a related field
  • Minimum of 5 year’s experience as a service delivery coordinator in an internet solution provider (ISP) firm
  • Excellent knowledge & hands-on use of Microsoft Excel
  • Well organized & pays attention to detail
  • Excellent verbal & written communication skills
  • Ability to analyze & interpret data
  • Basic Knowledge of wired & wireless technology, LAN, WLAN infrastructure

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using “Service Delivery Coordinator” as the subject of the mail.

Deadline: November 18, 2020

Job Features

Job CategoryNGO / Community Services