Job Title: Service Delivery Coordinator (ISP)
Job Location: Lagos
Job Details:
- We are looking for an experienced and well-organized Service Delivery Coordinator to provide the necessary support to the field sales team.
- The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information.
- The goal is to facilitate the team’s activities so as to maximize their performance and the solid and long-lasting development of the company.
Responsibilities
Advertisements
- Supervise and coordinate the Service Delivery Team by managing and monitoring schedules, supervising and filing important documents and communicating relevant information.
- Ensure the adequacy of sales-related equipment or material.
- Handle, manage and respond to complaints from the sales team and give out solutions when needed to avoid delays.
- Store and sort financial and non-financial data in electronic form and present reports.
- Prepare, fill and send daily Service Delivery Sheet.
- Monitor and make sure all accounts are not disconnected, where applicable.
- Monitor and Handle the processing of all orders with accuracy and timeliness.
- Monitor the team, to make sure information of unforeseen delays or problems are addressed and notified to the sales person and clients.
- Monitor the team’s progress, identify shortcomings and propose improvements.
- Generate daily, weekly and monthly reports and analysis of the service delivery team.
Requirements
- Great Educational background, preferably in the fields of Computer Science or Engineering for Technical Project Managers.
- Proven working experience as a project administratorin the information technology sector.
- Should have some technical background, with understanding or hands-on experience on internet service delivery.
- Excellent internal communication skills.
- Solid organizational skills including attention to detail and multi-tasking skills.
- Strong working knowledge of Microsoft Office experience as a sales coordinator / service delivery coordinator or in other administrative positions will be considered a plus
- Proficiency in English.
- Should be able to handle and supervise large projects for installations
Demand on the job:
- All candidates must have ISP experience.
Salary
Very Attractive
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
Note: Any application received after this will be automatically rejected.
Deadline: June 3, 2021
Job Features
Job Category | Administration/ Office/ Operations |