JOB TITLE: Service Manager
LOCATION: Lagos
Responsibilities
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement.
- Control resources and utilise assets to achieve qualitative and quantitative targets.
- Adhere to and manage the approved budget.
- Maintain an orderly workflow according to priorities.
Requirements
- Ability to think strategically and to lead.
- Strong client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
- Customer service orientation.
- B.Sc degree in Business Administration or related field.
How to Apply
Interested and qualified candidates should forward their Details to: [email protected] clearly indicating the “Job Title” as the subject of your mail.
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Deadline: February 22, 2021
Job Features
Job Category | Manager |