Service Parts Specialist is needed at Cummins Nigeria
JOB TITLE: Service Parts Specialist
Req ID: 200000P7
LOCATION: Lagos-Island, Lagos
Job: Service
Job Type: Experienced – Exempt / Office
Recruitment Job Type: Exempt – Experienced
Job Description
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- Serve as key customer contact to promote quality customer service and increase business within the branch location.
- Assesses customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work in the shop;.
- Develops diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews diagnostic plans, quotes and repair plans with the Service Supervisor prior to customer contact; works with the Service Supervisor to schedule shop job assignments.
- Develops positive relationships with key customers; resolves customer concerns regarding Cummins? or distributor warranties; explain charges to customers.
- Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction.
Qualifications
Skills:
- Diagnostics Application – Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
- Warranty Process – Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.
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Job Features
Deadline | On-going. |