JOB TITLE: Settlements and Reconciliation Officer
JOB LOCATION: Victoria Island, Lagos + Partly Virtual
Reporting Line: Chief Operations Officer
JOB DETAILS:
- The Settlement and Reconciliation Officer is responsible for resolving all issues arising from electronic transactions and perform automated back-office processing such as dispute processing, settlement, reconciliation and reporting.
Responsibilities
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- Processing and settlement of transactions initiated using debit or credit cards and USSD across various platforms
- Attending to customer and merchant disputes and ensuring prompt resolution
- Liaising with switching companies and card schemes on Settlement issues
- Rendition of daily CBN regulatory requirement report
- Settlement of transactions routed through various payments platforms
- Development and implementation of strategies to reduce operational risk and ensure safe and reliable settlement processing.
- Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
- Ensures timely reconciliation of all transactions done on the bank’s terminals
- Performs settlement of interbank card transactions such as VISA, MasterCard, Verve
- Executes chargebacks and dispute resolutions of local and international cards transactions
- Performs electronic transaction analytics and reporting using SQL and Excel.
- Develop Business Requirement Documents and SOPs for the automation of settlement processes
- Perform User Acceptance Tests (UATs) to certify that newly deployed and existing modified applications on the platforms fulfill the specified requirements.
Specifications & Requirements
The ideal candidate must be:
- creative thinker and problem solver who can resolve issues arising from online transactions timely and efficiently
- A self-starter and self-motivated person who is able to influence and direct the settlements and reconciliation process
- Passionate about solving problems and is focused on customer experience and outcomes
Requirements
The Ideal Candidate must have:
- A Bachelor’s Degree or its equivalent
- Digital Financial Services or banking industry experience
- Experience with electronic payment systems
- In-depth knowledge of payment processing- gateways
- Leadership and team work skills,
- Organisation and Time management skills
- Proficiency in the use of Ms office suites.
- Excellent communication skills and interpersonal skills.
- Attention to details and accuracy
- Basic knowledge of IFRS
- Basic financial modelling and financial statement analysis skill
- Strong analytical and problem-solving skills.
Apply Now
Deadline: June 30, 2021
Job Features
Job Category | Knowledge Management / Communications Officer |