JOB TITLE: Team Lead, Client Success Professional (Market Entry)
JOB LOCATION: Lagos
JOB DETAILS:
- Identify, develop and maintain strong relationships with Global and African HR and other strategic partners and other relevant stakeholders
- Ensuring client support services are provided in an accurate and timely fashion by overseeing and managing all PEO and market entry related activities
- Advising and proffering solutions on how to strategically solve problems and prioritise client needs
- Engage clients regularly to receive requests for recruitment, deployment of staff, and admin related requests
- Actively cross-sell and upsell to clients for business growth and continuity
- Researching and generating periodic reports on Industry and market trends
- Attend value-adding conferences and meetings to develop and build relationships with all relevant stakeholders and partners
- Provide advisory services about local and regional laws and regulations to clients to aid their decision-making process with regards to market entry and HR deployment plans
- Provide end to end HR and admin related services (recruitment, payroll management, HMO services etc) to clients and associate staff (employees managed)
- Develop and execute employee welfare, engagement/learning & development initiatives
- Providing end to end immigration support ( processing of travel visa, hotel bookings, accommodation, ticket purchases) to client / associate staff
- Ensure requests are delivered at the defined level of quality and timeline to clients
- Ensure provision of accurate and timely reports to clients on projects being executed
- Liaise with all relevant units and stakeholders for the successful execution of client projects
- Identify, develop, manage and maintain strong relationships with vendors and other relevant local partners
- Proffer and execute business process improvement initiatives in processes for executing clients requests
- Prepare weekly, monthly and other reports on activities and projects for management review
- Report any issues or glitches that require management attention and or intervention
- Schedule meetings for management staff to meet with clients for business continuity and reviews
- Ensure the welfare of associate staff and timely resolution of any complaints from the staff
- Ensure compliance with SLA in executing all the clients’ requests, projects and employee activities
- Conduct periodic risk assessment and mitigation activities
- Conduct periodic business reviews to ensure clients are satisfied with the company’s products and services
- Prepare weekly, monthly and other reports on activities and projects for management review
- Report any issues or glitches that require management attention and or intervention
- Motivate team members to achieve organizational goals
- Ensuring the training and development of team members
- Perform other related duties as required or as assigned.
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Deadline: April 29, 2021
Job Features
Job Category | Administration/ Office/ Operations |