JOB TITLE: Team Lead, CoE CRM / Business Applications Support
Job Identification: 253
JOB LOCATION: Lagos
JOB DETAILS:
- Lead proactive monitoring, operation and maintenance of applications in order to support operations and ensure compliance to relevant standards
- Provide technical direction in requirement definition, planning, coordination and implementation of applications
- Ensure prompt and effective delivery of applications to users
- Work with Enterprise Architects to manage the track of information on all applications
- Manage configurations, problems, incidents, IT service continuity and supply
- Contribute to effort to evaluate, recommend, integrate and coordinate enhancements to applications
- Review system configurations and ensure that the needed configuration elements are made available on site for installation
- Lead effort to provide support to all applications in production environment
- Supervise the planning and monitoring of event, fault and performance management
- Perform routine application analysis, and evaluation on resource requirements necessary to maintain and/or expand service levels
- Ensure all application issues are resolved and documented
- Fulfil service requests and perform routine maintenance and support activities
- Provide leadership and technical guidance to reports
- Serve as a member of the IT Services and Supplier Relationship Committee
Requirements
Education:
Advertisements
- Minimum of a First Degree or its equivalent in a IT related discipline
- Master’s or a recognized professional certification will be an added advantage
Experience:
- 7+ years of experience in systems support/ administration
- 4+ years of management experience
APPLY NOW
Deadline: November 5, 2021
Job Features
Job Category | Customer Relationship Manager |