Team Member, Internet Banking / e-Commerce Tech Support needed at United Bank for Africa Plc (UBA).
JOB TITLE: Team Member, Internet Banking / e-Commerce Tech Support
JOB LOCATION: Nigeria
Reporting Line: Team Lead, Internet Banking/e-commerce Tech Support
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JOB DETAILS:
- Providing first level support for Internet Banking /Digital Banking Platforms.
- Monitoring of Internet Banking /Digital Banking Platforms. Immediate escalation of identified failures or possible failure triggers
- Investigating and Resolution of of transaction issues on the Internet Banking /Digital Banking Platforms.
- Carry out Resource utilization checks and House Keeping Services across the Internet Banking /Digital Banking Platforms.
- Deployment of WebSphere Application upgrades and installation of patch fixes
- Support of IBM Enterprise Service Bus (ESB).
- Support and Management of Linux/Unix Operating System.
- Any other tasks as assigned by the Team Leads.
KPIs:
- 100% uptime of Internet Banking /Digital Banking Platforms.
- Achieve 99.99% Transaction Success rate daily.
- Achieve 100% closure of Incident logs as assigned daily.
Qualifications
- Minimum of 2-5 years’ work experience in a relevant field
- Certifications; Having a certification from a reputable institution will be an added advantage.
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Deadline: December 31, 2020
Job Features
Job Category | Banking / Insurance |