Job Title: Team Member, Middleware Management
Location: Lagos, Nigeria
Job Description:
- Check and treat all logs / email escalations within the SLA i.e. issue resolution, enquiries, complaints and re-routing to responsible units where applicable
- Routine housekeeping – Backup of logs periodically (daily weekly etc.), Clean up space on the servers etc.
- Update Platform Checklist that contains all specific to be carried out on each platform on said dates
- Ensure the platforms are up and functional at all times
- Ensure all user platforms are optimised and functioning optimally
- Escalate all issues to the team lead in a timely and explicit manner
Product and Project Management:
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- Track Project Management deliverables to ensure all milestones are delivered and project remains on track
- Ensure timely development and deployment of innovative solutions for the unit
- Ensure that vendor related projects are monitored strictly to meet set deadlines
- Engage stakeholders to understand requirements when developing solutions for the various units.
Income and Revenue Tracking:
- Monitor fraud prevention solutions across all applications deployed on the middleware applications.
Reporting:
- Weekly Review and reporting of projects, Issues and collection mandates.
- Group Digital Banking Monthly Performance Report.
- Group Digital Banking Monthly Channel Adoption Report.
- Review daily transaction status reports to identify reasons for failures and ways to avoid them.
- Provide AD HOC reports when required.
Behavioral Expectations:
- High degree of professional ethics, integrity and responsibility
- Highly organised, proactive, ability to work independently and take ownership of tasks assigned
- Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship
- High sense of confidentiality and discreteness
Educational Qualification
- First Degree in any relevant course of study with a minimum qualification of Second Class Lower.
- MBA or relevant Master’s Degree will be an added advantage
- The candidate must be talented and experienced with at least 2 years experience in Middleware Management within the Banking sector.
Desired Skills:
- Strong UNIX / Linux operating system administration.
- Collaborative skills: Ability to work with cross-functional teams
- Organizational skills: Ability to multi-task, effectively prioritize work, and adapt during pressured situations.
- Problem-solving skills: must be naturally curious and creative individuals with a drive to proffer solutions to problems, as well as with a passion for innovation
- Firm Grasp of Structured Query Language (SQL)
- Customer experience and issue resolution
- Excellent leadership skills
- Interpersonal relationship management
- Proactive and able to work smart on own initiative
How to Apply
Interested and qualified candidates should send their updated Resume to: [email protected] using the job title as the subject of the mail.
Deadline: August 31, 2021
Job Features
Job Category | Manager |