Technical Support Engineer, Level 3 – Application Lifecycle Management (ALM) at Tek Experts

Full Time
Posted 1 week ago

Tek Experts is a leading, global provider of business and IT support services, and a developer of technologies that enhance the customer experience by enabling our teams to work more effectively.

Technical Support Engineer, Level 3 - Application Lifecycle Management (ALM) at Tek Experts 1

JOB TITLE: Technical Support Engineer, Level 3 – Application Lifecycle Management (ALM)

JOB LOCATION: Lagos

JOB DETAILS:

  • We are hiring a Software Support Engineer to support Microfocus. In this role, you will be supporting customers who are having technical issues with their Microfocus software.

Responsibilities
What you’ll be doing:

  • Take, own and close the support tickets
  • Ensure good ticket documentation at all times.
  • Follow best practice ticket management processes, e. ensuring tickets owned are handled and updated timely and every effort is made to make service levels
  • Fully document every ticket, including all resolution steps
  • Present a positive, effective and flexible contribution to achieving team targets and objectives
  • Meet all personal targets
  • Collaborate with other team members to provide high-quality support
  • Ensure constant self-development using day to day work, web-based training, and any other available tools
  • Attend feedback sessions with Quality Team.

Requirements
What you’ll need:

  • Bachelor’s Degree or equivalent technical certifications
  • 2 – 4 years experience in technical support
  • Strong knowledge of programming languages, networking, databases or UI’s
  • Experience in customer service is a must
  • PC experience – comfortable working with Windows/ Linux operating systems and Microsoft Office Suite
  • Interest in or exposure to software development and support
  • General understanding of testing concepts and functional testing processes
  • Demonstrated excellence in teamwork, collaboration, and knowledge sharing
  • Customer orientated, motivated to take charge of both customer engagement and problem.

What We Offer

  • A Career, not a job
  • Be part of something great
  • Opportunity to realise your full potential
  • Continuous personal and professional learning
  • Fast-track career
  • Global resources
  • Unleash your potential
  • Work-wide family.

Apply Now

Deadline: November 30, 2021

Job Features

Job CategoryEngineering / Technical