Trainer at LTv [Taskdrive].


Full Time
Posted 6 days ago

LTVplus helps e-commerce brands grow internationally by building outsourced customer experience teams in any time zone and language. Our mission: ridding the world of bad customer experiences. We understand the success of a business depends not only on the success of its customers but also its team members. Our team members are distributed across the globe to tap into the different skillsets and languages as we do not believe in limiting opportunities.

JOB TITLE: Trainer

JOB LOCATION: Lagos

JOB DETAILS:

Roles and Responsibilities:

  • Monitor onboarding of New hires.
  • Facilitates live training sessions and refresher training to transfer program product knowledge, chat/email/call handling skills, customer service/sales skills, and program process and procedures.
  • Maintains Subject Matter Expertise for the program being handled by knowing up-to-date products and services, policies, processes, and procedures.
  • Provides feedback to the Training Manager/Operations Manager/CSM to identify gaps in training and other areas of opportunity.
  • Develop account-specific knowledge banks consisting of handbooks, cheatsheets, and other pertinent training videos.
  • Attends training meetings and responds to emails as needed to ensure all program information is documented and updated.
  • Collaborate with Quality and Operations Team to identify skills gaps that can be addressed through training initiatives for continuous learning.

Position Requirement:

  • Relevant experience of at least 2 years.
  • Ability to identify individual engagement levels through active listening, targeted questioning techniques, and real-time observation of trainee behaviors
  •  Ability to effectively determine what each trainee has learned, adjust training techniques to meet individual needs, and motivate trainees to develop new knowledge into skills
  • Ability to create an environment conducive to practicing new behaviors and assess whether new skills are being formed from learned knowledge
  • Ability to determine whether the expected skills will result in tangible results in operations, measured through speed to proficiency, metric performance, and agent retention
  • Passion to uphold the values of LTVplus through a service-oriented mindset and willingness to promote the growth of self, colleagues, company, and client.
  • Consistent attendance and punctuality.
  • Excellent non-verbal and verbal communication skills – both oral and written
  • Displays organized, innovative thinking to strategically solve problems
  • Ability to work independently with minimal supervision, but also in a team environment
  • Strong attention to detail.
  • Ability to work multiple shifts as required and potential weekend work.

Software/Tools: Knowledge of all of the platforms mentioned above is not required but definitely a plus. Knowledge in the use of Google Classroom and other Google Apps is required.

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Job Features

Job CategoryEducation / Teaching / Training, Internship/ Industrial Training

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