JOB TITLE: Vigilance Strategy & Monitoring Officer
JOB LOCATION: Lagos
JOB DETAILS:
- Prepare Weekly visitation plans based on escalations and customer complaints
- Provide daily feedback report to relevant stakeholders for all escalations and customer complaints where required
- Enforce actions on consumers resorting to theft or illegal use of electricity
- Investigation of complaints assigned and providing technical comments on various investigations.
- Ratifications of penalized customer
- Periodic surveillance checks for both customer and field commercial staff to ensure compliance to company policies
- Periodic Energy and commercial loss audit
- Weekly Performance reporting
- Analysis of MIS reports, provide monitoring oversight for field commercial for effective close out of all escalated issues / complaints.
- Carry out any other duties as requested by the team lead and/or Head (Vigilance strategy & Monitoring).
Minimum Qualifications
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- This role requires a B.Eng. degree in one of the following disciplines –Electrical Engineering or Electronics or its equivalent diploma qualification
- Requires 1 – 2 years relevant work experience.
Technical Competencies:
- Good Knowledge of metering installation
- Familiarity with the various types of electricity metering infrastructure
- Good knowledge of the electricity supply chain value system
- Knowledge of the electricity regulatory codes and requirements
- Energy audit / accounting capabilities
- Business Acumen.
Behavioral Competencies:
- Discipline & Integrity
- Communication skills.
- Business ethics.
- Great analytical skills.
- Attention to detail.
- Ability to influence others
- Good Intuitive and observatory skills.
Deadline: April 14, 2021
Job Features
Job Category | Consulting / Business Strategy/ Planning |