Virtual Machines Technical Support Engineer – Stage 2 at Tek Experts

Full Time
Posted 1 week ago

Tek Experts is a leading, global provider of business and IT support services, and a developer of technologies that enhance the customer experience by enabling our teams to work more effectively.

Virtual Machines Technical Support Engineer - Stage 2 at Tek Experts 1

JOB TITLE: Virtual Machines Technical Support Engineer – Stage 2

JOB LOCATION: Lagos
Employment Type: Full-time

JOB DETAILS:

  • Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?
  • Do you want to gain global experience and get extensive training on high-end software products and solutions?
  • Do you take pride in delivering great customer service?
  • We are looking to add to our team of software support engineers.

About the Role

  • Act as the technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
  • Collaborate with subject matter experts and escalation managers when additional support is needed
  • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
  • Seeks supplemental training to improve performance and develop specialization.

What You Will Be Doing

  • Act as the advanced technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
  • Collaborate with domain experts (SME’s) and escalation managers when additional support is needed
  • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
  • Seeks supplemental training to improve performance and develop specialization.

Requirements

  • Candidates should possess a Bachelor’s Degree.
  • Up to 2 years’ experience in technical or customer support
  • Strong researching, problem-solving and troubleshooting skills
  • Adaptability to work independently and part of a team bringing in experts when needed
  • Excellent customer service skills
  • Passion for technology and learning
  • Some exposure to Microsoft technologies.

What We Offer

  • A Career, not a job
  • Be part of something great
  • Opportunity to realize your full potential
  • Continuous personal and professional learning
  • Fast-track career
  • Global resources
  • Unleash your potential
  • Work-wide family.

Apply Now

Deadline: October 31, 2021

Job Features

Job CategoryEngineering / Technical