JOB TITLE: Virtual Machines Technical Support Engineer – Stage 2
JOB LOCATION: Lagos
Employment Type: Full-time
JOB DETAILS:
- Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?
- Do you want to gain global experience and get extensive training on high-end software products and solutions?
- Do you take pride in delivering great customer service?
- We are looking to add to our team of software support engineers.
About the Role
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- Act as the technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
- Collaborate with subject matter experts and escalation managers when additional support is needed
- Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
- Seeks supplemental training to improve performance and develop specialization.
What You Will Be Doing
- Act as the advanced technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
- Collaborate with domain experts (SME’s) and escalation managers when additional support is needed
- Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
- Seeks supplemental training to improve performance and develop specialization.
Requirements
- Candidates should possess a Bachelor’s Degree.
- Up to 2 years’ experience in technical or customer support
- Strong researching, problem-solving and troubleshooting skills
- Adaptability to work independently and part of a team bringing in experts when needed
- Excellent customer service skills
- Passion for technology and learning
- Some exposure to Microsoft technologies.
What We Offer
- A Career, not a job
- Be part of something great
- Opportunity to realize your full potential
- Continuous personal and professional learning
- Fast-track career
- Global resources
- Unleash your potential
- Work-wide family.
Apply Now
Deadline: October 31, 2021
Job Features
Job Category | Engineering / Technical |