TTC Mobile Limited is recruiting candidates for a Wireline Maintenance Quality Control Supervisor.
JOB TITLE: Wireline Maintenance Quality Control Supervisor
JOB LOCATION: Lagos
Function: Fibre Maintenance
Department: Wireline Maintenance
Reporting to: Head, Wire-line Maintenance
Job Grade: Outsourced
Travel Frequency: Yes
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JOB DETAILS:
- The Team Lead Wire-line maintenance supervises maintenance of fiber optic & civil work activities on the outside plant network.
- The OSP Supervisor will be involved in the day- to- day maintenance and management of the outside plant, taking into consideration Customer and Local Authority organizations in the maintenance of the fiber outside plant. The role is expected to involve a significant element of on-site attendance.
Expected Key Results (Detailed KPIs)
Deliverables (Maximum 5-6 key responsibilities):
Key Activities:
- Point to Point and GPON.
Fiber Fix Supervision:
- Corporate Customers: Restore service failures within 3 hours of its occurrence- Acceptance and integration of
- new projects and ensure all open incident tickets are closed within this time-frame.
- Retail Customers: Restore service failures within 8 hours of its occurrence.
- Field to base Communication: Provide prompt feedback on field activities to stakeholders (especially customers) for both corrective and preventive maintenance.
- Provide prompt update of fiber tickets for break-fix works aimed at resolving customer service.
- Make request from store and co-ordinates activities around fault resolution.
- Coordinate issue resolution while ensuring compliance to quality work by the MSP.
- Ensures all fiber break-fix works are concluded within SLA.
- Communication detailed Reason-for-Outage to TAC team to enable them close tickets successfully.
- Preventive Maintenance Proactively track outside plant elements & activities to prevent fiber cuts.
- Proactively drive MSPs to identify, plan and execute preventive maintenance action on the fiber network.
- Enforce active engagement of construction works (road and real estate) by MSPs to mitigate damage
- to fiber infrastructure.
- Enforce active monitoring of trenching activities by other PTOs along our fiber route. Raise out-to-scope BOMs on PARIC and follow through to approval and execution.
- Provide operational data for all Corrective and preventive activity on the wire-line Network that feeds into the improvement of fiber break-fix MTTR.
- Audit, collate and verify information for the fiber wire- line network.
- Prepare and submit the as-maintained documents after every network activity.
- Review & Submit change control approvals
- Ensure submission of monthly cabinet utilization report
- Report Management Ensure weekly preventive reports are done and submitted timely for review by the Maintenance
- QCs Collation of out-of-scope BOM and supporting document for PO approvals.
- Preparation of weekly report of cable route condition, surveillance, Field equipment state, etc.
- Preparation of weekly cable, ODF, Cabinet and MST utilization for resource planning.
Inventory Management &; Quality Control:
- Documentation of all modification before and after corrective/preventive maintenance (e.g. splice reports, OTDR trace test, straight line diagrams, cabinet utilization reports)
- Conduct regular assessment of engineering equipment used by MSP’s for field support (Test tool audit)
- Ensures periodic inspection and maintenance of conduit and Manhole by MSP.
- Verify and store all acceptance documents from deployment team (e.g splice report sheet, OTDR trace, acceptance test reports).
- Ensure all Quality Control/acceptance test are done on all maintenance projects
- Periodic Inspection, maintenance and documentation of ODF and Cabinet at various CO/POP.
- Inventory Management: ensure availability of maintenance consumables. Trigger reorder before
- stock- out. Ensure repair / return of maintenance equipment.
Qualifications / Key Competencies
Educational Qualifications & Functional Skills:
- Academic: University Degree in Telecoms, Engineering or Applied Sciences.
Work Experience:
- At least 2 years in telecommunications industry, with experience in Fiber network
- deployment and outside plant maintenance.
- Specific Knowledge of Civil Works planning applications with Nigerian Local Authorities.
Functional Skills:
- Proven track records of maintenance and management of metro and/or long distance fiber optic infrastructure.
- Sound knowledge of telecom industry best practices, norms and technical requirements with
- regard to fiber & civil work maintenance.
- FTTx and/or P2P fiber deployment and maintenance experience are distinct advantages i.e. fiber termination using fusion splice machines, testing & analyzing fiber links with OTDR and
- Light Source/Power Meters (LSPM), identifying fiber cores with VFLs.
- Capable of understanding fiber network architectures, designs & splice plans.
- An inherent culture of documenting concise and accurate “As-Is” status of network elements and splice configuration, in a consistent manner.
- Familiarity with the requirements of Health & Safety legislation in Nigeria.
- Experience in civil works supervision & quality control.
- Experience in processing ROW License with Local Authorities/State Regulatory Agencies.
- User experience for Microsoft Office Tools including a good working knowledge of Microsoft Project.
- User experience for Visio/AutoCAD/GIS tools is desired.
- Excellent communication skills.
- Ability to solve complex problems in the shortest available time using honed analytical skills.
- Good interpersonal skills with customers, vendors, team members and local community.
- Provide adequate leadership to the Maintenance Quality Control team, ensuring the team possess a result-driven orientation for service delivery and customer satisfaction.
- Ensure end-to-end view/understanding of all infrastructure activities carried out on the outside plant.
- Provide adequate leadership that drives optimal team performance across board.
- Display customer centricity in response to requests, project delivery and also outage restoration within stated SLA’s.
Other Requirements:
- Customer Focus
- Tech savvy
- Bias for Action
- Result Oriented
- Highly innovative
- Ability to optimize work processes
- Resilience
- Self Development
- Nimble Learning
Dimensions:
Financial Dimensions:
Budget:
- PO Approval:
- Other Dimensions:
- No. of vendors: NIL
- No. of direct reports:
Impact of position:
- Impact on customers (Please select one of the options below):
Type of customers:
- Mainly Internal Mainly External Internal & External
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the “Job Title” as the subject of the email.
Job Features
Deadline | Not Specified. |